{"id":1601,"date":"2026-08-04T15:37:58","date_gmt":"2026-08-04T12:37:58","guid":{"rendered":"https:\/\/phoenix-buk.com.ua\/"},"modified":"2026-08-04T15:38:30","modified_gmt":"2026-08-04T12:38:30","slug":"publichna-oferta","status":"publish","type":"page","link":"https:\/\/phoenix-buk.com.ua\/en\/publichna-oferta\/","title":{"rendered":"Public offer agreement for the provision of hotel services"},"content":{"rendered":"<p>This Agreement of a public offer for the provision of hotel services establishes the terms and procedure for the provision of paid accommodation services to individuals (hereinafter referred to as &quot;GUEST&quot; or &quot;GUESTS&quot;) by providing apartments for temporary residence, as well as other services related to accommodation, temporary residence, meals, provision of entertainment and additional services addressed to an unspecified group of persons within the meaning of the Civil Code of Ukraine (hereinafter referred to as: &quot;CUSTOMER&quot; - used in the meaning of an individual or legal entity, including a tourist activity entity, which concludes a relevant agreement for the provision of hotel services on behalf of and in favor of the GUEST and makes payment under this agreement (provides guarantees for payment under this agreement), &quot;CONSUMER&quot; - used in the meaning of an individual who purchases, orders, uses or intends to purchase or order hotel and\/or other proposed services for his own needs), and is a public offer of a LIMITED LIABILITY COMPANY \u00abPHOENIX RELAX PARK\u00bb legal entity identification code: 42815621, location of the legal entity: Ukraine, 78593, Ivano-Frankivsk region, Nadvirna district, Polyanytsia village, Preluky section, house 557, (hereinafter referred to as \u00abHOTEL\u00bb) the text of which, together with the annexes, is posted on the official website https:\/\/phoenix.org.ua ((\u00abCUSTOMER\u00bb, \u00abCONSUMER\u00bb and \u201cGUEST\u201d are collectively referred to as \u00abUSER\u00bb; \u00abCUSTOMER\u00bb and\/or \u00abCONSUMER\u00bb and\/or \u00abGUEST\u00bb and\/or \u00abGUEST\u00bb on the one hand and \u00abHOTEL\u00bb on the other, collectively referred to as \u00abPARTIES\u00bb, and separately as \u00abPARTY\u00bb), to conclude an Agreement for the provision of hotel services (hereinafter referred to as \u00abAGREEMENT\u00bb) on the terms set out below:<\/p>\n<h3>1. GENERAL PROVISIONS<\/h3>\n<p>1.1. This Public Offer defines the terms of the contract in accordance with Article 641 of the Civil Code of Ukraine and is an official Public Offer addressed to an unspecified number of persons (hereinafter referred to in the singular as the \u00abUser\u00bb, or in the plural as \u00abUsers\u00bb, or in the singular as \u00abClient\u00bb or \u00abConsumer\u00bb, or in the plural as \u00abConsumers\u00bb, or in the singular as \u00abGuest\u00bb, or in the plural as \u00abGuests\u00bb), to conclude an agreement on the provision of accommodation services to the User (provision of a room \u2013 a specially equipped room) for temporary residence and on the terms set out below.<br \/>\n1.2. Hereinafter, in the text of the Public Offer (Agreement), the Hotel and the User are jointly referred to as the \u00abParties\u00bb, and each individually as a \u00abParty\u00bb.<br \/>\n1.3. Each Party guarantees to the other Party that it has the necessary legal capacity, as well as all rights and powers necessary and sufficient to conclude and perform the Agreement in accordance with its terms.<br \/>\n1.4. The text of the Public Offer (Agreement) is always posted on the Hotel&#039;s website.<br \/>\n1.5. The User consents to the disclosure to third parties of information arising in connection with the execution of this Public Offer (Agreement) and the User&#039;s receipt of services from the Hotel.<br \/>\n1.6. The User (Client, Consumer, Guest) instructs the Hotel to perform actions to collect, process, transfer and store the User&#039;s (Client, Consumer, Guest) Personal Data regarding the following categories of data:<br \/>\n\u2219 surname, first name and patronymic (if available);<br \/>\n\u2219 registration number of the taxpayer&#039;s registration card (personal code, pasel, etc.);<br \/>\n\u2219 details of the identity document;<br \/>\n\u2219 email address;<br \/>\n\u2219 address: country, region (state, district, canton, province, etc.), settlement, street, number<br \/>\nhouse, apartment number);<br \/>\n\u2219 language of use;<br \/>\n\u2219 bank account number;<br \/>\n\u2219 state registration number of the vehicle;<br \/>\n\u2219 payment order information;<br \/>\n\u2219 phone number.<br \/>\n1.7. The Parties fully understand that the above information is personal data, i.e. data used to identify the Consumer or his representative and agree that such data is stored by the Hotel and may, in the future, be used by them in accordance with the norms of the current Legislation of Ukraine for the implementation of business relations between the parties. Personal data is protected by the Constitution of Ukraine and the Law of Ukraine &quot;On the Protection of Personal Data&quot;. The rights of the Parties are regulated by Article 8 of the Law of Ukraine &quot;On the Protection of Personal Data&quot;. Acceptance of the public offer means unequivocal consent to the above and confirmation that the Consumer (Client, User, Guest) is familiar with the content of Article 8 of the Law of Ukraine &quot;On the Protection of Personal Data&quot; and provides irrevocable consent to the storage, processing and use of personal data in accordance with the requirements of the current legislation of Ukraine.<\/p>\n<h3>2. PROPOSAL (PUBLIC OFFER) \/ SUBJECT OF THE CONTRACT<\/h3>\n<p>2.1. The subject of the Public Offer\/Agreement is the provision by the Hotel to the User of accommodation services for a fee, by providing a room (specially equipped room) for temporary residence at the address of the Hotel, in a specially equipped residential room (room) in accordance with the booking order.<br \/>\nA reservation order can be made in writing or orally, by correspondence, telephone call, on the Hotel&#039;s website, as well as in any other way that is not expressly prohibited by applicable law.<br \/>\n2.2. The Agreement is considered concluded and enters into force as an accession agreement from the moment the Client performs any action provided for in clause 3.4 of the Agreement, which means the latter&#039;s full and unconditional acceptance of all terms and conditions of the Agreement without any exceptions and\/or limitations in accordance with Article 642 of the Civil Code of Ukraine. The Agreement for the provision of accommodation services concluded by the User by means of acceptance of the Public Offer has legal force in accordance with Article 642 of the Civil Code of Ukraine and is equivalent to an agreement signed by the parties, and is considered such that the User has familiarized himself with and agrees with the terms of this Public Offer (Agreement).<\/p>\n<h3>3. PROCEDURE FOR CONCLUSION OF THE CONTRACT<\/h3>\n<p>3.1. This Agreement is public and is concluded between the Hotel and the User by accepting a public offer in accordance with Articles 633, 641, 642 of the Civil Code of Ukraine.<br \/>\nThe terms of this agreement are standard and are not subject to change at the initiative of the User, which corresponds to the features of an accession agreement (Article 634 of the Civil Code of Ukraine).<br \/>\n3.2. Acceptance of the Public Offer is the User&#039;s performance of any of the actions specified in clause 3.4 of the Agreement.<br \/>\n3.3. Acceptance of the Public Offer means the User&#039;s full, unconditional and unreserved acceptance of all terms and conditions of the agreement without any exceptions and\/or limitations and is equivalent, according to Part 2 of Article 642 of the Civil Code of Ukraine, to the conclusion by the Parties of a bilateral written agreement on the terms set out in this Public Offer.<br \/>\n3.4. Conclusion of the contract means that the User:<br \/>\n\u2013 have fully read and agree to the rules of accommodation at the Hotel;<br \/>\n\u2013 acknowledges the unconditional suitability of the Hotel premises and the room provided by the Hotel, in particular for accommodation therein;<br \/>\n\u2013 accepts all the terms of this agreement without comments or objections.<br \/>\n3.5. In accordance with Article 642 of the Civil Code of Ukraine, the User confirms the fact of acceptance of the Public Offer in the event of performing any of the following actions:<br \/>\n\u2013 payment for temporary accommodation services by bank transfer based on issued invoices, or by bank card through the reception and accommodation service (reception);<br \/>\n\u2013 direct use of the Hotel services by the User (accommodation);<br \/>\n\u2013 filling out the registration form\/questionnaire at the reception.<br \/>\n3.6. The User undertakes to independently enter (report) reliable personal data and information that correspond to reality when registering for the Hotel&#039;s services.<br \/>\n3.7. The term of acceptance of this Public Offer is unlimited.<\/p>\n<h3>4. RULES FOR USING HOTEL PROPERTY<\/h3>\n<p>4.1. The Hotel provides the User with furnished rooms for accommodation, equipped with household appliances (TV, hairdryer, refrigerator, etc.), plumbing and other equipment. The Hotel rooms and common areas are insulated, have modern decoration, engineering networks, equipment, and complete set that meet all requirements at the time of commissioning.<br \/>\n4.2. The User must treat the Hotel&#039;s property with care, use the equipment for its intended purpose, and comply with fire safety requirements. In the event of damage to property, technical malfunctions, or emergencies (flooding, fire, broken glass, etc.), the Hotel Administration must be immediately notified.<br \/>\n4.3. When checking into the room, the User is given a key (plastic card), which he is obliged to return on the day of check-out. In case of loss of the key by the User, a fine is charged.<br \/>\n4.4. In the event of loss or damage due to the fault of the User to property (including towels, bathrobes, dishes, furniture, various inventory, etc.) located on the territory of the Hotel, the User undertakes, no later than the date of eviction from the Hotel, to compensate for the damage, the amount of which is determined in accordance with the prices indicated on the information stands, in the consumer corner, menu, price lists, price lists, other information documentation of the Hotel, and in the absence of such prices - by a commission consisting of: a security guard, reception administrator and any other employee of the Hotel on transparent terms and at the market value of the lost or damaged property.<\/p>\n<h3>5. RESERVATION AND PAYMENT PROCEDURE<\/h3>\n<p>5.1. The Hotel&#039;s services are provided to the User on a paid basis in accordance with the terms of the contract and the tariffs\/prices specified in the price list in the Hotel&#039;s information documentation and\/or on the Hotel&#039;s website, taking into account the selected room category. The tariffs\/prices for the Hotel&#039;s services and their list are determined and changed exclusively by the Hotel&#039;s sole decision. The cost of a specific service is determined at the time of acceptance of this offer.<br \/>\n5.2. The Guest has the right to book rooms directly by phone number indicated on the official website of the Hotel, online through the Hotel&#039;s website or through intermediaries, such as Booking.com, etc., tour operators or travel agents.<br \/>\n5.3. For a successful booking, the following information is provided: exact dates of stay, number of people (adults and children; indicate the age of children), contact phone number and e-mail for correspondence.<br \/>\n5.4. After making a reservation, the Guest will receive a booking confirmation with a brief description of the Hotel&#039;s rules and an invoice for prepayment to the specified e-mail address or the phone number provided by him.<br \/>\n5.5. Payment for the reservation is made in the amount of the cost of the 1st (first) night of accommodation by bank transfer according to the invoice issued by the Hotel. The Hotel reserves the right to require the Guest to pay for the reservation in an amount greater than the cost of the 1st (first) night of accommodation during the periods of the Hotel&#039;s special promotions, during holidays, as well as in other cases established by the Hotel.<br \/>\n5.6. The right to receive\/use the Hotel Services is granted after payment for the reservation, which must be made within 48 (forty-eight) hours from the moment the Hotel issues the invoice. The Hotel has the right to provide the User with services without prepayment.<br \/>\n5.7. The hotel has the right to apply free prices and a discount system for temporary accommodation services. The price on the invoice is fixed and is not subject to additional discounts or promotions.<br \/>\n5.8. Payment for the remaining amount of services at the Hotel is made in cash or by bank transfer only upon check-in at the hotel.<br \/>\n5.9. Upon completion of the paid period of stay, the User is obliged to leave the room and vacate it of personal belongings and luggage no later than 12:00 Kyiv time (check-out time) of the last paid day of stay or pay for the extension of the period of stay in the room in the absence of a reservation for the specified room by third parties.<br \/>\n5.10. Check-in time at the Hotel starts at 3:00 p.m. Kyiv time. Early check-in and late check-out are additional services that are paid for taking into account the selected room category according to the prices in the price list on the Hotel&#039;s website and the availability at the time of ordering the service. Early check-in is charged at 75% from the cost of the previous day, late check-out is charged at 75% from the cost of the next day of stay.<\/p>\n<h3>6. PROCEDURE FOR REGISTRATION OF ACCOMMODATION IN THE HOTEL. PROCEDURE FOR EARLY TERMINATION OF THE PROVISION OF ACCOMMODATION SERVICES AT THE USER&#039;S INITIATIVE<\/h3>\n<p>6.1. Accommodation of the User in the Hotel, as a rule, is carried out on a pre-paid basis, according to the invoice issued, in accordance with the prices indicated on the official website of the Hotel, with the simultaneous presentation by the User to the reception of documents certifying his identity (passport of a citizen of Ukraine, including for traveling abroad, birth certificate - for persons under 16 years of age unaccompanied by parents, guardians, etc., passport of a citizen of a foreign state or stateless person, migration card), as well as filling out and leaving at the reception a User questionnaire in the prescribed form. In the absence of the above documents, the User acknowledges that the reception employee has the right to refuse to provide temporary accommodation services in the Hotel.<br \/>\n6.2. In the event of the User&#039;s refusal of the booked service or a change in the start and\/or end date of the service for any reasons beyond the Hotel&#039;s control, changes to the terms of the service at the User&#039;s initiative after payment shall be deemed as a refusal of the service, and the paid amount of 100% shall be withheld (charged) in favor of the Hotel from the cost of the unused accommodation.<br \/>\n6.3. Advance cancellation of a reservation is made exclusively in writing:<br \/>\n\u2219 If the reservation is canceled 4 or more days before the date of arrival of the Guest (timely cancellation), the paid funds are returned to the Guest within 7 banking days using the account details from which the Guest made the payment for the reservation;<br \/>\n\u2219 If the reservation is canceled 3 days or less before the date of arrival of the Guests (late cancellation), the paid funds are not refunded and may be charged by the Hotel as a penalty for late cancellation;<br \/>\n\u2219 In case of untimely cancellation of the reservation, the Hotel reserves the right to refund or not refund the funds paid by the Guest, depending on the reasons for the cancellation of the reservation.<\/p>\n<h3>7. RIGHTS AND OBLIGATIONS OF THE HOTEL<\/h3>\n<p>7.1. The hotel is obliged to:<br \/>\n\u2219 provide the User with paid services in a timely, high-quality and complete manner;<br \/>\n\u2219 inform the User about the services provided on the territory of the Hotel and the form and procedure for their payment;<br \/>\n\u2219 ensure full compliance of the services provided with sanitary and epidemiological norms and rules;<br \/>\n\u2219 respond promptly to Users&#039; requests regarding the provision of temporary accommodation services, taking measures to eliminate breakdowns and accidents in the Hotel rooms as soon as possible (if it is impossible to eliminate the accident or breakdown in the room, another room of a category not lower than that agreed on the day of arrival is provided);<br \/>\n\u2219 be responsible for the completeness and serviceability of the equipment in the rooms, as well as for the quality of preparation of the room for occupancy.<br \/>\n7.2. The Hotel is not responsible for money, belongings and any other material values left in the room, lost on the territory of the Hotel, or their loss for any reason.<br \/>\n7.3. The hotel has the right:<br \/>\n\u2219 enter the Hotel room to clean, change linen, check water supply and air conditioning systems or eliminate deficiencies in their functioning, as well as in the event of a violation by the User of the provisions of this Public Offer;<br \/>\n\u2219 in the event of the end (coincidence) of the User&#039;s paid period of stay at the Hotel, agreed with the reception and 100%, and\/or the User&#039;s absence from the place of temporary residence for more than 2 hours without payment, to independently free the room from the User&#039;s personal belongings, while making a description of the property left by the User;<br \/>\n\u2219 if the User violates generally accepted norms of conduct more than twice, invite employees of the internal affairs bodies (police) to clarify the circumstances and establish the facts of such violations;<br \/>\n\u2219 terminate the contract for the provision of temporary accommodation services early, without refunding the funds paid by the User for temporary accommodation, with simultaneous forced eviction from the Hotel;<br \/>\n\u2219 If smoking is detected in the rooms, as well as on the territory of the Hotel and the complex, except for places specially designated for this purpose, a fine of 5,000.00 hryvnias will be applied;<br \/>\n\u2219 if the fact of the User, persons living with him or his guests being in a state of severe alcohol and\/or drug and\/or toxic intoxication or under the influence of psychotropic substances is detected, which is accompanied by a disturbance of public peace or has signs of hooliganism, call the police and refuse further accommodation without refunding the amount paid for the reservation;<br \/>\n\u2219 if the fact of storage without proper permits for storage or bringing weapons, explosive and flammable, corrosive, poisonous, narcotic drugs and other dangerous objects and substances is detected, call the police and refuse further accommodation without refunding the amount paid for the reservation;<br \/>\n\u2219 if a violation of public order rules, violation of the rules of accommodation in the Hotel, violation of the provisions of this Public Offer, or systematic (2 or more) substantiated complaints from other Hotel guests about violations of their rights and freedoms, call the police and refuse further accommodation without refunding the amount paid for the reservation.<\/p>\n<h3>8. RIGHTS AND OBLIGATIONS OF USERS OF HOTEL ACCOMMODATION SERVICES<\/h3>\n<p>8.1. The User has the right to:<br \/>\n\u2219 use accommodation services and additional services in the manner specified in this Public Offer and in the rules of accommodation at the Hotel, other documents of the Hotel;<br \/>\n\u2219 receive complete and reliable information about the hours of access to the Hotel territory, the cost of services provided on the Hotel territory.<br \/>\n8.2. The User undertakes:<br \/>\n\u2219 unconditionally comply with the terms and conditions of this Public Offer;<br \/>\n\u2219 respect the rights of other Hotel guests;<br \/>\n\u2219 adhere to moral and ethical norms, refrain from using obscene language in<br \/>\npublic areas of the Hotel;<br \/>\n\u2219 comply with the rules of accommodation at the Hotel, the rules for using the Hotel&#039;s infrastructure facilities, and the regulations for accessing them, which can be found at the reception and which are listed on the Hotel&#039;s website at https:\/\/phoenix.org.ua\/rules;<br \/>\n\u2219 protect the Hotel&#039;s property. In the event of loss or damage due to the fault of the User to property (including towels, bathrobes, dishes, furniture, various inventory, etc.) located on the hotel territory, the guest is obliged, within 3 calendar days, but no later than the date of eviction from the Hotel, to compensate for the damage, the amount of which is determined in accordance with the prices indicated on the information stands, in the consumer corner, menu, price lists, price lists, other information documentation of the Hotel and\/or on the Hotel&#039;s website, and in the absence of such prices - by a commission consisting of: the administrator, the Hotel&#039;s receptionist on transparent terms and at the market value of the lost or damaged property;<br \/>\n\u2219 comply with fire safety rules and rational (economical) use of electrical appliances and equipment of the Hotel.<\/p>\n<h3>9. ACCOMMODATION OF CHILDREN. ACCOMMODATION OF PETS<\/h3>\n<p>9.1. For accommodation in a room of one child up to 6 years of age inclusive, in excess of the established number of persons residing for the relevant room category, no fee for temporary accommodation services is charged. Children aged 6 and older are paid according to the price list.<br \/>\n9.2. Children under 12 years of age can use Spa services only until 6:00 PM daily.<br \/>\n9.3. The conditions for receiving and accommodating groups of children accompanied by adults are regulated in each<br \/>\nin a particular case individually, by signing a separate agreement.<br \/>\n9.4. The Hotel allows only small pets (dogs and cats) weighing up to 5 kg. Accommodation of larger animals is prohibited.<br \/>\n9.5. Animals are prohibited in the restaurant\/spa area\/on the Swedish line due to<br \/>\nsanitary and epidemiological requirements.<br \/>\n9.6. For accommodation of animals, the User pays an additional fee specified in the price list on the official website of the Hotel.<br \/>\n9.7. When checking in with an animal, the Guest must:<br \/>\n\u2013 pay for accommodation with animals according to the tariffs\/prices specified in the price list in the Hotel&#039;s information documentation and\/or on the Hotel&#039;s website,<br \/>\n\u2013 agree with the Hotel on the possibility of staying with pets in the appropriate room category,<br \/>\n\u2013 fill out a special questionnaire with information about the animal using the form provided by the Hotel.<br \/>\nIn the event that the Guest&#039;s animal causes damage to the Hotel&#039;s property, the Guest is obliged to compensate the Hotel for the losses caused by the Guest&#039;s animal in accordance with the procedure provided for in clause 8.2 of this Agreement.<\/p>\n<h3>10. FORCE MAJEURE<\/h3>\n<p>10.1. In the event of force majeure circumstances: floods, earthquakes, fires, which significantly affect the possibility of performing this Agreement, the parties are partially or fully exempted from performing their obligations under this Agreement.<br \/>\n10.2. The User accepts the terms of the Agreement during the martial law and in the post-period of the Covid-19 pandemic, and therefore in the future, if such circumstances arise as: war, military actions (regardless of the fact of the declaration of war), armed invasions of foreign troops, actions of enemy foreigners, military rule or usurpation of power, uprising of citizens of Ukraine against the usurpation of power by foreign troops, epidemics and pandemics and other circumstances similar in their content are not considered force majeure circumstances.<br \/>\n10.3. In the event of force majeure circumstances, the Party affected by them shall be obliged to notify the other Party in writing no later than 3 (three) calendar days from the moment of their occurrence. The notification shall contain information about the nature of the force majeure circumstances and an assessment of their impact on the Party&#039;s ability to fulfill its obligations under this Agreement and on the terms of fulfillment of obligations, when possible. Subsequently, after receiving a certificate (conclusion) from the Chamber of Commerce and Industry of Ukraine on the fact of the occurrence of force majeure circumstances, the Party for which these circumstances occurred shall be obliged to provide the original of such certificate to the other Party within 5 banking days from the moment of receipt of the certificate.<br \/>\n10.4. Failure to notify or untimely notification of the circumstances and consequences of force majeure, as well as failure to provide or untimely provision of documents confirming the occurrence of force majeure, deprives the Party of the right to further refer to them.<\/p>\n<h3>11. OTHER TERMS<\/h3>\n<p>11.1. It is prohibited on the hotel premises to:<br \/>\n\u2219 invite and escort unauthorized persons into the rooms without the consent of the hotel administrators;<br \/>\n\u2219 transfer the key (card, bracelet, etc.) from the room to third parties;<br \/>\n\u2219 store bulky items and objects in the room, except for suitcases (boxes, boxes larger than 100 x 100 x 100 cm, bicycles, scooters, mopeds, etc.);<br \/>\n\u2219 move furniture and interior items;<br \/>\n\u2219 smoke in rooms and other places not designated for smoking;<br \/>\n\u2219 disturb the peace of other hotel guests after 11:00 p.m. by creating noise or fuss;<br \/>\n\u2219 store or bring weapons, explosive and flammable, corrosive, poisonous, toxic, narcotic substances and other dangerous items. Users who have the right to carry and store weapons are obliged to inform the reception on the day of arrival, presenting the relevant permits;<br \/>\n\u2219 remove any interior item, dishes, furniture, equipment, or soft furnishings from the room;<br \/>\n\u2219 knowingly pollute the Hotel territory with cigarette butts, garbage, etc.;<br \/>\n\u2219 throw any objects and things from balconies or windows;<br \/>\n\u2219 use your own irons, electric heaters, boilers, kettles, etc. that are not included in the room, light candles in the room.<br \/>\n11.2. In the event of more than two violations, or a single gross violation by the guest of the rules of conduct and\/or obligations specified in sections 7-8 of this Public Offer, the hotel administrator has the right to refuse the guest further provision of temporary accommodation services, and therefore stay on the territory of the Hotel, with the mandatory drawing up of a relevant act and, if necessary, with the involvement of law enforcement officers.<br \/>\n11.3. Users acknowledge the Hotel&#039;s right not to provide temporary accommodation services to persons who:<br \/>\n\u2219 in the opinion of the administrator, are in a state of severe alcohol and\/or drug and\/or toxic intoxication or under the influence of psychotropic substances;<br \/>\n\u2219 without the consent of the administration and without proper permits, they store or bring weapons, explosive and flammable, corrosive, poisonous, narcotic substances and other dangerous objects and substances;<br \/>\n\u2219 have not provided identification documents; \u2219 intend to occupy a room with a larger number of people than the corresponding room category allows.<\/p>\n<h3>12. DISPUTE RESOLUTION.<\/h3>\n<p>12.1. In case of complaints, the User must provide: a complaint, a check (receipt, etc.) to the Hotel, a document with the Hotel&#039;s mark confirming the violation of the terms of service, documents confirming actual losses. Complaints and all necessary documents are provided to the Hotel no later than 14 days from the date of completion of the service. All complaints are considered by the Hotel only on condition that the Hotel was informed of the violation of the terms of service in advance so that they can be eliminated within the next 12 hours.<br \/>\n12.2. The hotel considers the received complaint within 20 days.<br \/>\n12.3. Complaints filed in violation of the requirements of the Public Offer (Agreement) will not be considered.<br \/>\n12.4. If the dispute cannot be resolved through negotiations, it shall be resolved in court under the established jurisdiction and jurisdiction of such dispute in accordance with the current legislation of Ukraine.<\/p>\n<h3>13. HOTEL (CONTRACTOR) REQUISITES<\/h3>\n<p>LLC \u201cPHOENIX RELAX PARK\u201d<br \/>\nEDRPOU code 42815621<br \/>\nyear\/year UA43 3003 3500 0000 0026 0088 6525 6<br \/>\nJSC \u201cRaiffeisen Bank\u201d<br \/>\nLegal address: Ukraine, 78593, Ivano-Frankivsk region, Nadvirna district, Polyanytsia village, Preluky section, house 557<\/p>","protected":false},"excerpt":{"rendered":"<p>\u0426\u0435\u0439 \u0414\u043e\u0433\u043e\u0432\u0456\u0440 \u043f\u0443\u0431\u043b\u0456\u0447\u043d\u043e\u0457 \u043e\u0444\u0435\u0440\u0442\u0438 \u043f\u0440\u043e \u043d\u0430\u0434\u0430\u043d\u043d\u044f \u0433\u043e\u0442\u0435\u043b\u044c\u043d\u0438\u0445 \u043f\u043e\u0441\u043b\u0443\u0433 \u0432\u0441\u0442\u0430\u043d\u043e\u0432\u043b\u044e\u0454 \u0443\u043c\u043e\u0432\u0438 \u0442\u0430 \u043f\u043e\u0440\u044f\u0434\u043e\u043a \u043d\u0430\u0434\u0430\u043d\u043d\u044f \u043e\u043f\u043b\u0430\u0442\u043d\u0438\u0445 \u043f\u043e\u0441\u043b\u0443\u0433 \u0437 \u0440\u043e\u0437\u043c\u0456\u0449\u0435\u043d\u043d\u044f \u0444\u0456\u0437\u0438\u0447\u043d\u0438\u0445 \u043e\u0441\u0456\u0431 (\u043d\u0430\u0434\u0430\u043b\u0456 \u0437\u0430 \u0442\u0435\u043a\u0441\u0442\u043e\u043c \u00ab\u0413\u0406\u0421\u0422\u042c\u00bb, \u0430\u0431\u043e \u00ab\u0413\u041e\u0421\u0422\u0406\u00bb) \u0448\u043b\u044f\u0445\u043e\u043c \u043d\u0430\u0434\u0430\u043d\u043d\u044f \u0430\u043f\u0430\u0440\u0442\u0430\u043c\u0435\u043d\u0442\u0456\u0432\u0434\u043b\u044f \u0442\u0438\u043c\u0447\u0430\u0441\u043e\u0432\u043e\u0433\u043e \u043f\u0440\u043e\u0436\u0438\u0432\u0430\u043d\u043d\u044f, \u0430 \u0442\u0430\u043a\u043e\u0436 \u0456\u043d\u0448\u0438\u0445 \u043f\u043e\u0441\u043b\u0443\u0433, \u043f\u043e\u0432\u2019\u044f\u0437\u0430\u043d\u0438\u0445 \u0437 \u0440\u043e\u0437\u043c\u0456\u0449\u0435\u043d\u043d\u044f\u043c, \u0442\u0438\u043c\u0447\u0430\u0441\u043e\u0432\u0438\u043c \u043f\u0440\u043e\u0436\u0438\u0432\u0430\u043d\u043d\u044f\u043c, \u0445\u0430\u0440\u0447\u0443\u0432\u0430\u043d\u043d\u044f\u043c, \u043d\u0430\u0434\u0430\u043d\u043d\u044f\u043c \u0440\u043e\u0437\u0432\u0430\u0436\u0430\u043b\u044c\u043d\u0438\u0445 \u0442\u0430 \u0434\u043e\u0434\u0430\u0442\u043a\u043e\u0432\u0438\u0445 \u043f\u043e\u0441\u043b\u0443\u0433, \u0430\u0434\u0440\u0435\u0441\u043e\u0432\u0430\u043d\u0438\u0445 \u043d\u0435\u0432\u0438\u0437\u043d\u0430\u0447\u0435\u043d\u043e\u043c\u0443 \u043a\u043e\u043b\u0443 \u043e\u0441\u0456\u0431 \u0443 \u0440\u043e\u0437\u0443\u043c\u0456\u043d\u043d\u0456 \u0426\u0438\u0432\u0456\u043b\u044c\u043d\u043e\u0433\u043e \u043a\u043e\u0434\u0435\u043a\u0441\u0443 \u0423\u043a\u0440\u0430\u0457\u043d\u0438 (\u0434\u0430\u043b\u0456 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-1601","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/phoenix-buk.com.ua\/en\/wp-json\/wp\/v2\/pages\/1601","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/phoenix-buk.com.ua\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/phoenix-buk.com.ua\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/phoenix-buk.com.ua\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/phoenix-buk.com.ua\/en\/wp-json\/wp\/v2\/comments?post=1601"}],"version-history":[{"count":2,"href":"https:\/\/phoenix-buk.com.ua\/en\/wp-json\/wp\/v2\/pages\/1601\/revisions"}],"predecessor-version":[{"id":1603,"href":"https:\/\/phoenix-buk.com.ua\/en\/wp-json\/wp\/v2\/pages\/1601\/revisions\/1603"}],"wp:attachment":[{"href":"https:\/\/phoenix-buk.com.ua\/en\/wp-json\/wp\/v2\/media?parent=1601"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}